Sending problems

Red message: "the email did not send"

See If a request didn't send. The most common causes are below.

The Make.com scenario is off

1. Sign in to Make.com.
2. Open the Rapid Feedback scenario.
3. Make sure it's switched on (the toggle next to immediately as data arrives).
4. Back on your page, press Resend.

The email connection expired

Every so often, Google or Microsoft asks you to sign in to a connection again, especially after a password change.

1. In Make.com, open the scenario and click the email bubble (the second one).
2. Next to Connection, reconnect your email account.
3. Save the scenario, then press Resend on your page.

The webhook address changed

If you rebuilt your scenario in Make.com, it has a new webhook address. Paste the new one in Settings, Links.

Yellow message: "we could not confirm"

See If a request didn't send. Check your Sent folder before pressing Resend.

A customer says they didn't get the email

1. Check the address. Typos are the usual reason.
2. Check your Sent folder. If it's there, ask them to look in spam or junk.
3. Send a new request with the corrected address.

"Page Not Found" on my own page

The page address is mistyped or cut short. Use the link in your "your Rapid Feedback page is ready" email, or email hello@rapidfeedback.net.

My page says it's paused

See When your page is paused.