A to Z index

Every topic in this guide, in alphabetical order. You can also use the search box at the top.

A

• Account emails (account@): Who sends what, Every email
• Add a card: Adding a card
• Add to home screen: Using your phone
• "Already Submitted": Used, expired or paused links
• "Another account already uses this Google review link": Setup problems
• Appointment, as your word for the work: Wording
• Average rating: Your weekly recap

B

• Billing tab: Your plan and free trial
• Bounced email: Sign-in problems
• Business name: Profile

C

• Cancelling: Cancelling
• Card expiring or declined: If a payment fails
• Changing your email: Profile
• Checkout (Stripe): Adding a card, When your page is paused
• "Continue with Rapid Feedback": When your page is paused
• "Could not start checkout": Billing questions
• Contact us: Contact us
• Customer didn't get the email: Sending problems
• Customers' view: What your customers see

D

• Date of the job: Sending a feedback request
• Default description: Wording
• "Did not send" (red message): If a request didn't send

E

• Email preview: Preview the email first
• Emails we send: Every email, explained
• "Email me a link": Opening settings
• "Enter your PIN": Using a PIN
• Expired link: Used, expired or paused links

F

• FAQ: Frequently asked questions
• Fair to every customer: Fair to every customer
• Feedback emails (feedback@): Hearing back from customers
• Follow-up reminders: Follow-up reminders

G

• Gmail setup: Connect your email, with pictures
• Good rating: After a good rating
• Good times to ask: Good times to ask
• Google review link, changing: Things we change for you
• Google review link, finding: Find your Google review link
• Google numbers in the recap: Your weekly recap

H

• hello@ emails: Every email, explained
• Help: Help and troubleshooting
• History of feedback: Where to find past feedback

L

• Links tab: Links

M

• Make.com, setting up: Connect your email, with pictures
• Make.com, problems: Setup problems, Sending problems
• Manage billing: Managing billing in Stripe

N

• Notes from customers: Private notes, Notes from happy customers
• "Not ready yet": Setup problems

O

• Outlook setup: Connect your email, with pictures

P

• "Page Not Found": Sending problems, for customers
• Paused page: When your page is paused
• Phone, using Rapid Feedback on: Using your phone
• PIN: Using a PIN
• Poor rating: After a poor rating, When a customer isn't happy
• Price: Your plan and free trial
• Print or PDF copy: Welcome
• Profile tab: Profile

Q

• Quick Start: Quick Start

R

• Receipts: Managing billing in Stripe
• Refunds: Billing questions
• Replying to a customer: When a customer isn't happy
• Resend: If a request didn't send

S

• Sending a request: Sending a feedback request
• Settings, opening: Opening settings
• Settings link problems: Sign-in problems
• Signature on emails: Profile
• Signing up: Quick Start, Setup problems
• Spam folder: Making sure our emails reach you
• Stripe: Managing billing in Stripe

T

• Team, sending as a: Good times to ask, FAQ
• "Temporarily Unavailable": Used, expired or paused links
• Thank-you line in the email: Wording
• "This shop isn't ready yet": Setup problems
• "Too many feedback requests": If a request didn't send
• Trial: Your plan and free trial

U

• Unhappy customer: When a customer isn't happy
• Unsubscribing: Unsubscribing
• Update your card: Managing billing in Stripe

V

• Verification email: Quick Start, Setup problems

W

• Webhook URL: Glossary, Links
• Weekly recap: Your weekly recap
• Wording tab: Wording

Y

• "Yellow message": If a request didn't send
• "You're all set!": Quick Start