If a payment fails

Cards expire and banks say no sometimes. Here's what to do.

1. Watch for an email from Stripe. Stripe tells you when a payment doesn't go through, and when your card is about to expire.
2. Update your card on your Stripe billing page.
3. That's it. Stripe tries the payment again with your new card.

If your page ever shows Your Rapid Feedback page is paused, press Continue with Rapid Feedback or update your card in Stripe. See When your page is paused.

Good to know

Payment emails come from Stripe, not from us. If you're not sure an email is really from Stripe, don't click it. Open Settings, then Billing, then Manage billing instead.

Questions? See Billing questions, or email hello@rapidfeedback.net.