Rating the job¶
One question, four answers, one button.
The page greets your customer by name and reminds them of the job, for example "Priya, how was your October 7 furnace tune-up?" If the job description is missing, it simply asks "How did things go?"
They choose one of:
- Very good
- Good
- Poor
- Very poor
Then they press Submit Feedback.

If they press Submit Feedback without choosing, the page asks "Please select how things went."

What you hear about it¶
- Poor or Very poor: we email you straight away. See When a customer isn't happy.
- Very good or Good: it's counted in your weekly recap. You get an email only if they also write you a note.
Good to know
Each link can be rated once. If your customer opens it again, they see Already Submitted, with the same choices to leave a review or a note. See Used, expired or paused links.