Notes from happy customers

When a happy customer writes you a note, it comes straight to your inbox.

From: Priya via Rapid Feedback
Subject: Priya left a private note — October 7 furnace tune-up

The email has their rating and their words. Press Reply to answer them directly.

Ideas for using notes

• Share them with your team. "Ravi was right on time and explained everything" means a lot to Ravi.
• Reply with a thank-you. One line is plenty.
• Look for patterns. If several notes mention the same thing, good or bad, it's worth knowing.

Good to know

A note is private, sent only to you. If you'd like to quote a customer anywhere public, ask them first.