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Glossary

Plain-language meanings for the words in this guide.

account@, feedback@, hello@
The three addresses we send from. account@ is for your account, feedback@ brings you customer feedback, hello@ sends tips and your weekly recap. See Who sends what.
Billing tab
The part of Settings that shows your trial, card and plan. See The Billing tab.
Customer
The person you did the job for. They get your feedback request.
Default description
Optional words that fill in the job description on your sending page, like lawn care. Set in Wording.
Feedback request
The short email that asks your customer how the job went. It comes from your own inbox.
Follow-up reminder
One polite reminder, sent a few days later if your customer hasn't answered. See Follow-up reminders.
Google Business Profile
Your free business listing on Google Search and Maps, where Google reviews appear.
A short link from your Google Business Profile that opens the "write a review" box. See Find your Google review link.
Make.com
A free service that connects Rapid Feedback to your Gmail or Outlook, so requests come from your own address. See Connect your email.
Paused
Your page can't send new requests until you continue your plan. Nothing is lost. See When your page is paused.
PIN
An optional 6-digit code that locks your sending page on shared devices. We set it for you. See Using a PIN.
Private note
A message a customer can write after rating the job. Only you see it.
Rating
Your customer's answer: Very good, Good, Poor or Very poor. In your weekly recap, ratings average out of 4 (4 is Very good).
Rapid Feedback page
Your sending page at get.rapidfeedback.net/yourcode. Where you send feedback requests.
Scenario
Make.com's word for a small automation. Ours sends your feedback requests.
A sign-in link we email you to open Settings. It lasts 10 minutes and works once.
Stripe
The secure payment service that handles your card, receipts and cancelling.
Trial
Your first 90 days, free, with every feature. No card needed.
Verification email
The email you get after signing up. Its link confirms your address and lets you finish setup.
Webhook URL
The private address Make.com gives you. You paste it into Rapid Feedback once, in setup. You don't need to know how it works.
Weekly recap
A short email with your numbers, in weeks you've been busy. See Your weekly recap.